Unfortunately, we are unable to cancel an order once it has been paid for. Kindly review your items before completing your orders. Only items listed in your Order Confirmation will be shipped unless the items are out of stock.
Although we love talking to our customers, we don’t take orders over the phone. Place your order online or pop by our outlets. If you need to speak to us regarding your order and or account enquiries, please call our Customer Service team at +65 6692 0662.
We know how it feels when your favourite items are out of stock. In the event that your item is unavailable, please click the -Remove Me- tab located under the specific item. This will not affect the rest of the items in your cart. In order to know when the product is back in stock, we suggest clicking “Subscribe Now” located on the specific product page. You will then receive an automated email as soon as the item is available.
Please contact us immediately at firstname.lastname@example.org with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected by our courier for investigation.
Your personal information is kept secure and private during the entire checkout process. In fact, we work with First Data Payment solutions and do not share or sell your personal details with or to any third party.
Payments are usually processed immediately. If you see the Payment Failed notification, please re-create a new order. Once the order has been confirmed you will receive a confirmation email with delivery details.
The delivery address for an order must be a valid residential address. We do not ship to P.O. Boxes or Parcel Lockers. Please contact email@example.com within an hour after your confirmation of order.
In the event that the wrong address is indicated on the order, and the package is packed and out for delivery, we will not be liable for any replacements or refunds. The courier will charge an additional cost for any changes in address for undelivered parcels with wrong/invalid addresses.
If we attempt to deliver your order, but you are not present to receive it; it will re-delivered again on the next available date. Please note that there is a re-delivery fee of S$7 should the delivery attempt fail more than twice.
If there is no one available to receive the package when your delivery arrives, one of these could happen. The courier will:
Fail the delivery and an email will be sent to you with a rescheduling link so you can choose the next available date/time-slot for your delivery. If a date/time-slot is not chosen, our courier will reschedule a re-delivery on the next business day.
Give you a call or message to check if you would like to have your package left at a secure location of your choice.
You may contact us at +65 6692 0662 from Monday to Friday (excluding Public Holidays) from 11am to 6pm. Alternatively, you may email us at firstname.lastname@example.org and our customer service team will be in touch with you within 3 working days.
Our home care trichology product ranges retail at all PHS HAIRSCIENCE® LABs, CAPSULEs and authorised retailers including Takashimaya. Online authorised retailers include PHS HAIRSCIENCE®, KrisShop, ishopChangi, Shopee, Lazada, Zalora, Qoo10, and eCapitaMall.