Unfortunately, we are unable to cancel an order once it has been paid for. Kindly review your items before completing your orders. Only items listed in your Order Confirmation will be shipped unless the items are out of stock.
Although we love talking to our customers, we don’t take orders over the phone. Place your order online or pop by our outlets. If you need to speak to us regarding your order and or account enquiries, please call our Customer Service team at +65 6692 0662.
We know how it feels when your favourite items are out of stock. In the event that your item is unavailable, please click the -Remove Me- tab located under the specific item. This will not affect the rest of the items in your cart. In order to know when the product is back in stock, we suggest clicking “Subscribe Now” located on the specific product page. You will then receive an automated email as soon as the item is available.
Please contact us immediately at firstname.lastname@example.org with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected by our courier for investigation.
Your personal information is kept secure and private during the entire checkout process. In fact, we work with First Data Payment solutions and do not share or sell your personal details with or to any third party.
The delivery address for an order must be a valid residential address. We do not ship to P.O. Boxes or Parcel Lockers. Please contact email@example.com within an hour after your confirmation of order.
In the event that the wrong address is indicated on the order, and the package is packed and out for delivery, we will not be liable for any replacement or refund. The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid addresses.
If we attempt to deliver your order, but you are not present to receive it; it will re-delivered again on the next available date. Please note that there is a re-delivery fee of S$7 should the delivery attempt fail more than twice.
Our Standard Shipping deliveries are carried out between 9am and 10pm. If you would like to know when your package will be delivered, you may contact SimplyPost’s support team at +65 6850 0660 with your order number or enter your order number in the tracking link, https://app.simplypost.asia/track.html
If there is no one available to receive the package when your delivery arrives, one of these could happen. The courier will:
Fail the delivery & An email will be sent to you with a rescheduling link so you can choose the next available date/time-slot for your delivery. If a date / time-slot is not chosen, our courier will reschedule a re-delivery for the next business day.
Give you a call or message to check if you would like to have your package left at a secure location of your choice.
For defective and incorrect items, we have a 7-day exchange policy upon receipt of order, subject to the following terms and conditions:
Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
Items purchased as part of a set or a multi-item pack must be returned as a whole set.
This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.
For returns, please email us at firstname.lastname@example.org. with your order number and information on the affected item. Returned items must meet the requirements above.
Refund is only applicable if the item is out of stock
You may contact us at +65 6692 0662 from Monday to Sunday, including Public Holidays from 11am to 6pm. Alternatively, email us at email@example.com and our PHS HAIRSCIENCE® Customer Service team will be in touch with you within 3 working days.
Our home care trichology product ranges are retailed at all PHS HAIRSCIENCE® LABs, CAPSULEs and authorised retailers including Takashimaya. Online authorised retailers include PHS HAIRSCIENCE®, KrisShop, Shopee, Lazada, Zalora, Qoo10, Amazon and eCapitaMall.