Terms and Conditions - PHS HAIRSCIENCE®
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Terms & ConditionsPHS HAIRSCIENCE®


1.1  Please review carefully the Terms and Conditions before using this website.

1.2  By using this website, you acknowledge and agree to be bound by the Terms and Conditions, regardless of whether you have read through all relevant terms stated below.

1.3  By accepting these Terms and Conditions, you agree that all services or business rendered by PHS HAIRSCIENCE® and all merchandise purchased through this website are governed by the Terms and Conditions. If you do not agree to the Terms and Conditions, do not use this site.

1.4  Any violation of the Terms and Conditions may result in the termination of your account at the discretion of PHS HAIRSCIENCE®.

1.5  PHS HAIRSCIENCE®E reserves the right, at any time, to make amendments or updates to the Terms and Conditions without your prior notice.


2.1  All registered users must be 18 years old and above and must complete the registration process in compliance with PHS HAIRSCIENCE®’s requirements. All applicants must ensure that all particulars provided by you are true and accurate.

2.2  You are responsible for the confidentiality of your username and password and shall take ownership of all activity and transactions under your account.


The merchandise featured on the website is subject to stock availability. If the merchandise is not available after your order has been processed online, we will inform you via email.


4.1  Please note that all Orders are subject to availability.

4.2  Each Order is subject to our acceptance and confirmation. If we accept your Order, we will confirm the Order by sending you via email on Order Confirmation as soon as practicable.

4.3  All our promotions and samples are subject to availability and our prevailing terms and conditions.

4.4  Save for any errors, the prices of the merchandises displayed at the check-out is final and will be reflected in the Order Confirmation. No other prices shall be applicable to the merchandise.

4.5  While PHS HAIRSCIENCE® tries and ensures that all prices on our website are correct, errors may occur. If PHS HAIRSCIENCE® discovers an error in the price of merchandise you have ordered, PHS HAIRSCIENCE® will inform you as soon as possible and give you the option of proceeding with your Order at the correct price or cancelling it. If PHS HAIRSCIENCE®are unable to contact you we will treat the Order as cancelled, and you will be refunded accordingly.


5.1  PHS HAIRSCIENCE® does not accept any cancellation or modification of Order once we have confirmed the Order. Hence, it is important to ensure that the right items are ordered.

5.2  Notwithstanding that the Order has been accepted and confirmed, PHS HAIRSCIENCE® reserves the right to cancel the Order or any part thereof at any time without giving you any reasons. PHS HAIRSCIENCE® will inform you of any such cancellation via email and will refund you accordingly without interest.

5.3  All sales are final and there will be no refunds for all products. Please contact support@phshairscience.com if you have any queries.


6.1  Please note that while the merchandises on the website are portrayed as accurately as possible, the colour and texture of the merchandise may differ depending on the accuracy of your monitor. Your monitor may not accurately depict the colour and texture of the merchandise.

6.2  All material and information presented by PHS HAIRSCIENCE® is intended to be used for personal or informational purposes only.

6.3  All merchandise available on the website, including any samples PHS HAIRSCIENCE® may provide to you, are for your personal use only. You may not sell or resell any merchandise you purchase or otherwise receive from PHS HAIRSCIENCE®.


7.1  Please note that delivery service is only available for valid residential and office addresses within Singapore. We do not provide deliveries to hotels and shipping to international destinations. PHS HAIRSCIENCE® reserves the right to decline any delivery to any address with restricted access or is inaccessible.


Nett purchases below S$100 S$7.00
Nett purchases S$100 and above Complimentary delivery one address (Limited to one address per transaction)
Re-delivery due to unsuccessful delivery S$7.00
Surcharge for Sentosa Island addresses S$10.00

All orders will be shipped within 3 – 5 working days upon confirmation.

Processing Time: All orders received will be processed within 3 working days.

**Working Day refers to Monday to Saturday, and does not include Sunday and Public Holidays or any blackout dates imposed by PHS HAIRSCIENCE®. There will be no delivery service on Sundays and Public Holidays or any blackout dates imposed by PHS HAIRSCIENCE®.

7.2  The earliest delivery date will be 3 working days from the date of Order. All delivery must be fulfilled within one month from date of Order unless stated otherwise.

7.3  Delivery shall take place on the date and time stipulated in the Order Confirmation. If a particular time slot is full due to overwhelming demand or is otherwise unavailable, PHS HAIRSCIENCE® reserves the right to reschedule the time and/or date of delivery and will contact you to arrange an alternative delivery time and/or date.

7.4  You are responsible for ensuring that a recipient is present to receive the delivery and to sign on PHS HAIRSCIENCE®‘s Delivery Note during the specified time slot. Any redeliveries will incur additional redelivery fee of S$7.00 or S$10.00 (as the case may be) per delivery at your expense.

7.5  Should there be any unavailable items in the Order; PHS HAIRSCIENCE® will contact you for further arrangements.

7.6  There will be a re-delivery charge imposed on you in case of any changes in delivery details after the delivery has been made.


8.1  PHS HAIRSCIENCE® accepts: PayPal, MasterCard, Visa, Amex

8.2  Please note that mode of payment cannot be changed once you have submitted the order online.


As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.


All prices stated on phshairscience.com are in Singapore Dollars unless otherwise stated.


11.1  All sales are final and there will be no refunds for all products. Please contact support@phshairscience.com if you have any queries.


12.1  This website and the Materials therein are provided on an “as is”, “as available” basis. PHS HAIRSCIENCE does not warrant the accuracy, adequacy or completeness of this website and/or the Materials and expressly disclaims liability for errors or omissions in the Materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the Materials and/or this website.

12.2  PHS HAIRSCIENCE® does not warrant that any of the Materials or that this website will be provided uninterrupted or free from errors or that any identified faults will be corrected; further, no warranty is given that this website and the Materials are free from any computer virus or other malicious, destructive or corrupting code/programme.

12.3  PHS HAIRSCIENCE® does not warrant that the quality of the merchandise purchased on this website will meet your needs or expectations after any form of misuse, abuse, misguided usage and deviation from printed instructions.


13.1  PHS HAIRSCIENCE® shall in no event be liable for any death, injury, direct, indirect, incidental, special, consequential, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you arising from or in connection with:any access, use or the inability to access or use this website, or reliance on the Materials and/or any information in this website;any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus;any use of or access to any other website linked to this website, even if PHS HAIRSCIENCE® or its agents or employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other websites are not an endorsement of such websites and such websites should only be accessed at the site user’s own risks;any manufacturing defects or damage to the merchandise;any mishandling and/or abuse of merchandise by the customer or other persons;use of merchandise by the customer or other persons in any manner, whether foreseeable or otherwise. The customer assumes all risks associated with product usage and storage upon delivery;any delay in delivery or cancellation of Order or refund.

13.2  This exclusion clause shall take effect to the fullest extent permitted by Singapore law.

13.3  Without prejudice to Clauses 13.1 and 13.2, PHS HAIRSCIENCE®’s aggregate liability to you shall be limited to the purchase price of the merchandise paid by you.


By accessing this website, you fully agree that Singapore law, including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (No 25. of 1998), shall govern such access as well as the above terms and you fully agree to submit to the exclusive jurisdiction of the Singapore courts.


15.1 No person shall have any right pursuant to the Contracts (Right of Third Parties) Act 2001 to enforce any of the above terms and conditions.

15.2 The reference to a person, in this clause includes any individual, company, corporation, firm, partnership, joint venture, association, organization, trust, state or agency of a state (in each case, whether or not having separate legal personality). You fully agree that, except as otherwise expressly.


For information about our data protection practices, please read our privacy policy. This policy explains how we treat your personal information, and protects your privacy, when you use the website. You agree to the use of your data in accordance with our privacy policy.


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For Local Singapore Delivery:

Nett purchases below S$100 S$7.00
Nett purchases above S$100 FREE
Re-delivery attempt due to unsuccessful delivery S$7.00 per trip
Additional surcharge for Sentosa Island addresses S$10.00

For International Delivery (Malaysia):

Nett purchases below S$100 S$7.00 per kg
Nett purchases above S$150 FREE
Re-delivery attempt due to unsuccessful delivery S$7.00 per trip

For International Delivery (Hong Kong):

0 - 1.0 KG S$13.00
1.0 - 1.5 KG S$16.00
1.5 - 2.0 KG S$20.00
2.0 - 2.5 KG S$23.00
2.5 - 3.0 KG S$27.00
3.0 - 3.5 KG S$30.00
3.5 - 4.0 KG S$33.00
4.0 - 4.5 KG S$37.00
4.5 - 5.0 KG S$40.00
  • A shipping fee will apply if your purchase amount falls below minimum purchase of S$100 (for Singapore) and S$150 (for Malaysia) after discounts are applied.
  • We do not deliver on Saturdays, Sundays and on Singapore Public Holidays.
  • Shipping may take longer during sale periods, holidays and extreme weather.
  • All orders submitted after 2 pm will be processed the following day. All orders will be shipped within 3 to 5 working days upon confirmation.